Frequently asked questions

What does TotalLossToolKit do?

TotalLossToolKit provides comprehensive vehicle valuation reports designed to help vehicle owners negotiate fair settlements with insurance companies after a total loss claim. Our reports use multiple data sources to give you an accurate picture of your vehicle's true market value.

Who should use this service?

Our service is ideal for anyone who has had their vehicle declared a total loss by their insurance company and wants to ensure they receive fair compensation. This includes victims of accidents, theft, natural disasters, or any other event that resulted in a total loss determination.

Why might I need an independent valuation?

Insurance companies often use their own valuation methods that may undervalue your vehicle. An independent, comprehensive valuation report gives you documented evidence to support your claim for a higher settlement amount.

What is the process for getting a report?

Getting your valuation report is simple:

1. Enter your car's VIN, mileage, ZIP code and email
2. Choose a Basic or Premium report and pay securely
3. We build your report, usually in about a minute
4. Your report opens on screen, and we email you a link to download the PDF

How long does it take to get my report?

Most reports are ready in about a minute. Your report opens on screen as soon as it is ready, and we email you a link to the PDF. Before we send a report we check it has 10 solid comparable cars; if it needs a closer look, a person reviews it and we email you within 2 business days.

What data sources do you use?

We aggregate data from multiple trusted automotive data providers and market sources to provide a comprehensive view of your vehicle's value. This includes comparable vehicle listings, auction data, and industry valuation guides.

Where can I find my VIN?

Your 17-character VIN can be found in several locations:

• On your vehicle registration or title documents
• On your insurance card or policy documents
• On the driver's side dashboard, visible through the windshield
• On the driver's side door jamb sticker

What if I enter the wrong VIN?

Please double-check your VIN before submitting. If you accidentally enter an incorrect VIN, please contact our support team and we'll help resolve the issue. Reports generated with incorrect VINs may be eligible for correction under our guarantee policy.

Why do you need my mileage?

Mileage is a significant factor in determining a vehicle's value. Accurate mileage helps us provide a more precise valuation that reflects your specific vehicle's condition and market value.

How much does a report cost?

Enter your vehicle details and you'll see the exact price before you pay anything. We offer competitive rates for comprehensive valuation reports.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Lemon Squeezy. All transactions are encrypted and secure.

Can I get a refund?

Premium reports come with a money-back guarantee: if your final settlement doesn't rise by more than what you paid for the report, compared with the insurer's first offer, we refund you. Claim within 90 days of purchase. See the Money-Back Guarantee page for the full terms. If something is wrong with a report itself, such as a wrong VIN, email us and we'll put it right.

What's included in the valuation report?

Our comprehensive reports typically include:

• Vehicle specifications and decoded VIN information
• Market value analysis from multiple data sources
• Comparable vehicle listings in your market
• Supporting documentation for insurance negotiations

How many comparable vehicles does my report include?

Each report includes 10 comparable listings — we cap it at 10 — and we guarantee all 10 for vehicles under 15 years old with average or below-average mileage (roughly 12,000 miles per year). For vehicles older than 15 years, or driven well above average mileage, there may not be 10 genuinely comparable vehicles for sale. Those reports include every valid comparable we can find, plus the full statistical market analysis — price distribution, adjustments, and valuation range — which doesn't depend on hitting a specific count.

How do I access my report?

Your report opens on screen right after you pay, and we email you a link to download the PDF. Both links work for 7 days, so download the PDF to keep your own copy. We also set up an account with the email you used at checkout: sign in with that email to see your reports later.

Can I share my report with my insurance company?

Absolutely! That's exactly what our reports are designed for. You can download a PDF version of your report and submit it directly to your insurance adjuster as supporting evidence for your valuation claim.

How long do I have access to my report?

The links in your email work for 7 days. After that, sign in with the email you used at checkout to see your report, or email us and we'll send a new link. We recommend downloading the PDF and keeping it with your claim records.

Do I need an account to get a report?

No. You only need an email address: your report opens on screen and the PDF link comes to your inbox. We set up an account with that email so you can sign in later to see your reports; you never need a password to buy.

I forgot my password. How do I reset it?

Click the "Forgot Password" link on the login page and enter your email address. We'll send you a secure link to reset your password.

Can I delete my account?

Yes, you can request account deletion at any time by visiting our Contact Us page. Please note that account deletion will remove access to any previously generated reports.

Is my VIN information secure?

Yes. We treat VIN data as sensitive information and implement strong security measures to protect it. Your VIN is only shared with trusted data providers necessary to generate your report. We never sell VIN data. For full details, see our Privacy Policy.

Do you sell my personal information?

No. We do not sell your personal information to third parties. Your data is used solely to provide our services and is protected according to our Privacy Policy.

How is my payment information protected?

We use Lemon Squeezy for payment processing. We never see or store your full credit card details. All payment transactions are encrypted and processed through PCI-DSS compliant systems.

What does your guarantee cover?

The guarantee is part of the Premium report. If your final settlement doesn't rise by more than the report's cost, compared with the insurer's first offer, we refund you. You'll need the insurer's first offer, the final settlement and proof that you used the report with the insurer. See the full Money-Back Guarantee terms.

How do I request a refund?

Visit our Contact Us page, explain the issue with your report, and we'll review your request promptly.

How can I contact support?

Visit our Contact Us page. We aim to respond to all inquiries within 5-7 business days.

I have a question not listed here.

No problem! Visit our Contact Us page and we'll be happy to help answer any questions you have about our service.