Frequently Asked Questions

What does TotalLossToolKit do?

TotalLossToolKit provides comprehensive vehicle valuation reports designed to help vehicle owners negotiate fair settlements with insurance companies after a total loss claim. Our reports use multiple data sources to give you an accurate picture of your vehicle's true market value.

Who should use this service?

Our service is ideal for anyone who has had their vehicle declared a total loss by their insurance company and wants to ensure they receive fair compensation. This includes victims of accidents, theft, natural disasters, or any other event that resulted in a total loss determination.

Why might I need an independent valuation?

Insurance companies often use their own valuation methods that may undervalue your vehicle. An independent, comprehensive valuation report gives you documented evidence to support your claim for a higher settlement amount.

What is the process for getting a report?

Getting your valuation report is simple:

1. Enter your vehicle's VIN (Vehicle Identification Number) and current mileage
2. Create an account or log in to your existing account
3. Complete your purchase
4. Receive your comprehensive valuation report

How long does it take to get my report?

Reports are typically generated within minutes of completing your purchase. You'll be able to access your report immediately from your dashboard.

What data sources do you use?

We source data from multiple trusted automotive data providers and market sources to provide a comprehensive view of your vehicle's value. These data sets include comparable vehicle listings, auction data, retail and indenpedent sellers, and industry valuation guides.

Where can I find my VIN?

Your 17-character VIN can be found in several locations:

• On your vehicle registration or title documents
• On your insurance card or policy documents
• On the driver's side dashboard, visible through the windshield
• On the driver's side door jamb sticker

What if I enter the wrong VIN?

Please double-check your VIN before submitting. If you accidentally enter an incorrect VIN, please contact our support team and we'll help resolve the issue. Reports generated with incorrect VINs may be eligible for correction under our guarantee policy.

Why do you need my mileage?

Mileage is a significant factor in determining a vehicle's value. Accurate mileage helps us provide a more precise valuation that reflects your specific vehicle's condition and market value.

How much does a report cost?

Please visit our Pricing page for current report pricing. We offer competitive rates for comprehensive valuation reports.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. All transactions are encrypted and secure.

Can I get a refund?

Yes! We offer a money-back guarantee should the report not help you increase your offer. Please see our Money-Back Guarantee page for full details on our refund policy. We want to you receive the best possible result from your payout and if you are not happy with our product please contact us using the link at the bottom of every page.

What's included in the valuation report?

Our comprehensive reports typically include:

• Vehicle specifications and decoded VIN information
• Market value analysis include High, Medium and Low values
• 10 Comparable vehicle listings in your market
• Supporting documentation for insurance negotiations

How do I access my report?

Once your report is generated, you can access it from your account dashboard. You can view, download, and print your report at any time. We also send a notification email when your report is ready. You can also save your favoriate articles and service providers in your dashboard.

Can I share my report with my insurance company?

Absolutely! That's exactly what our reports are designed for. You can download a PDF version of your report and submit it directly to your insurance adjuster as supporting evidence for your valuation claim.

How long do I have access to my report?

Your reports are stored in your account and remain accessible as long as your account is active. We recommend downloading and saving a copy for your records. Do note that Insurance carriers need current comparibles which is why we offer free refreshes of listing in case your settlement takes longer than expected.

Do I need an account to get a report?

Yes, an account is required to purchase and access your valuation reports. Creating an account is free and allows you to securely store and access your reports at any time.

I forgot my password. How do I reset it?

Click the "Forgot Password" link on the login page and enter your email address. We'll send you a secure link to reset your password.

Can I delete my account?

Yes, you can request account deletion at any time by contacting our support team through the Contact Us form. Please note that account deletion will remove access to any previously generated reports.

Is my VIN information secure?

Yes. We treat VIN data as sensitive information and implement strong security measures to protect it. Your VIN is only shared with trusted data providers necessary to generate your report. We never sell VIN data. For full details, see our Privacy Policy.

Do you sell my personal information?

No. We do not sell your personal information to third parties. Your data is used solely to provide our services and is protected according to our Privacy Policy.

How is my payment information protected?

We use Lemon Squeezy for payment processing. We never see or store your full credit card details. All payment transactions are encrypted and processed through PCI-DSS compliant systems.

What does your guarantee cover?

We stand behind our reports. If there are issues with the data accuracy or you're unsatisfied with your report for a valid reason, please contact us. Please see our full Money-Back Guarantee terms for details.

How do I request a refund?

Contact our support team using the Contact Us form at the bottom of any page. Explain the issue with your report, and we'll review your request promptly.

How can I contact support?

Use the "Contact Us" link in the footer of any page to send us a message. We aim to respond to all inquiries within 5-7 business days.

I have a question not listed here.

No problem! Contact us through the Contact Us form and we'll be happy to help answer any questions you have about our service.